Privacy Policy – Nkuba Shop (Rwanda)
Effective Date: October 2, 2025
Nkuba Shop (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use nkubashop.com.
1. Information We Collect
Personal details: name, phone number, email, address.
Order & delivery details: items ordered, shipping address, delivery instructions.
Payment information: we use trusted payment providers (e.g., Mobile Money, bank transfer). We do not store your card or mobile money PIN.
Device & usage data: IP address, browser type, and pages you visit on our site.
2. How We Use Your Information
To process and deliver your orders within Rwanda.
To contact you about your order, delivery, or customer support.
To improve our website, services, and customer experience.
To send promotional offers or updates (only if you agree).
To comply with Rwandan legal and tax requirements.
3. Sharing Your Information
We may share your information with:
Delivery partners (to deliver your order).
Payment providers (to process your payment securely).
Legal authorities if required by Rwandan law.
We do not sell or rent your personal information.
4. Data Retention
We keep your personal information only as long as needed for:
Fulfilling your orders.
Recordkeeping required by Rwandan law (e.g., tax and invoices).
After that, we delete or anonymize it.
5. Security
We take reasonable steps to protect your information through secure systems and limited access. However, no online service is 100% secure.
6. Your Rights
As a customer in Rwanda, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing messages anytime.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from them.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or laws in Rwanda. Updated versions will be posted on our website.
9. Contact Us
For questions or requests about your personal data:
Nkuba Shop
Phone:+250 785 863 661